Frequently Asked Questions
I’m scared of shopping online, how do I know this isn’t a scam?
We have numerous branches nationwide, that you can visit at any time.
What payment methods can I use?
Payments can be done by doing an EFT, a bank deposit or by using Payfast.co.za which includes the following:
- Visa/Mastercard Credit and Cheque cards
- Instant EFT
- Mobicred
- Bitcoin
- Masterpass
- PayD
How do I apply a discount code?
You add items to your cart, Check out and before you pay, there will be an option to insert your discount code.
How do I buy on credit?
After adding your items to your cart, checkout and pay via payfast.Payfast will have a feature called mobicred, this is where you apply for credit.
How Long do deliveries take?
All areas in Gauteng have next day delivery, if the order is placed before 3pm.All areas outside of Gauteng take 2-3 days.
What happens if I DON’T receive my order?
You will receive your order no matter what, whether its our fault or the couriers fault.
What happens if I change my mind and no longer want the item?
Orders may be returned free of charge, but you may be liable for the delivery costs & transactional costs involved. The item will need to be in its original packaging and still be closed.
How safe is it paying online?
Our website has the highest security firewalls in place. If you’re paying via Payfast, It is one of the safest ways of paying online. Theres NO chance your card information will get into the wrong hands.
I need advice, what do I do?
If you have any questions or are unsure what you need, ask us via facebook messenger on the bottom right corner of the page. You’re also more than welcome to call a store and ask for advice.
My tracking number isn’t working, what should I do?
Your tracking number will only start working once it’s been booked into the Couriers depot, which should be within a few hours.
How do I track my parcel?
Once we book the courier to collect your parcel, the system will automatically send you the tracking information. You can click on the tracking number on the email or click on the tracking number when you’re logged into your shopping profile and you’ll be directed to a page with live tracking information. Alternatively, you can use this link to quickly check your delivery status, https://www.controlledirrigation.co.za/a/track/INSERT YOUR ORDER NUMBER HERE